Skip to main content
Warum O2
Warenkorb
Service

Hello everyone.

I am having problem setting up my dsl internet, my activation date was 9.03.2022, I entered my sip code in my personal router (Fritzbox 7362 sl) and everything seems fine (router says there is dsl connection) but when I try to open a webpage there is a message says to contact a provider.

Best

Edit o2_Bianca: Moved to English o2 Community Broadband/DSL

Buy a new Router first. The 7362 SL is out dated.

Buy a 75[1,2,3,9]0. If the page is from Telekom than call O2 and tell them that you are „verschaltet“.

But i could be that it would be difficulty if you tell them that you are using an Mummie router…

The Support for 7360SL endet at 2018…

Service in English

For English-speaking support, please contact us at

089 66 66 30 08 1*

This service is available monday till friday from 10am - 6pm.


Hi @RC22 

Welcome to our o2 community.  Did you follow schluejs tip and contacted the hotline?

If so, would you like to update us here, please? Best Regards Matze  


Hi,

thank you for your reply @schluej.

 

Dear @o2_Matze , I spoke on the hotline and found that my contract was made wrong, I asked for a DSL connection but O2 made a cable connection.

I already canceled this wrong contract and made a new one.

Best


@RC22 Thanks for your Update. I'm very glad that you were able to solve the whole thing

Best Regards Matze 


Deine Antwort