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Dsl Verbindung

  • December 2, 2019
  • 2 Antworten
  • 559 Aufrufe
H
Besucher:in

Hi, I'm having problems with my internet connection, the first 2 days works fine, then works only in the afternoon and now is not working, I have 3 days without internet, I opened the dsl app and it gave me this number 695436, the I tried to call the Callcenter but it was impossible to communicate, what should I do,?

Lösung von o2_Lars

Hello @Hmcesar,

if the DSL connection is not working as it should it is always a hassle. You already used the o2 DSL Help App for the mobile phone and e code was generated. Unfortunately we do not have the possibility to open a trouble ticket hier in the community so I recommend to call our technical DSL team. If you do not speak any german I suggest to call with a friend of yours who does since we can not promise that you will reach an english-speaking agent.

I assume there is only one TAE-wallplug and the router is connected directly to this with the cabels that were delivered with it withoout any additionbal cables or hardware (like for example a splitter)?

Regards,

Lars

    2 Antworten

    o2_Lars
    • o2_LarsModerator
    • Moderator
    • Lösung
    • December 6, 2019

    Hello @Hmcesar,

    if the DSL connection is not working as it should it is always a hassle. You already used the o2 DSL Help App for the mobile phone and e code was generated. Unfortunately we do not have the possibility to open a trouble ticket hier in the community so I recommend to call our technical DSL team. If you do not speak any german I suggest to call with a friend of yours who does since we can not promise that you will reach an english-speaking agent.

    I assume there is only one TAE-wallplug and the router is connected directly to this with the cabels that were delivered with it withoout any additionbal cables or hardware (like for example a splitter)?

    Regards,

    Lars

    ≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
    o2_Lars
    • o2_LarsModerator
    • Moderator
    • January 2, 2020

    Hello @Hmcesar,

    since there were no more questions for about a month I am sure that the issue is already resolved and everything is running as it should :-)

    Regards,

    Lars

    ≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
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