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DSL stopped working

M
Rang

Hi,

 

My DSL has suddenly stopped working. It seems to be some problem with either the cabling or the router itself. How can I order a new one?

 

Cheers,

Miguel

4 Antworten

Joe Doe
Rang
Benutzerebene 7
Abzeichen +5

@Mikirod What kind of router you have? What is the status from all the LED’s from the Router?

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
M
Rang

Hi Joe,

 

My connection to internet is working again. I think it was probably an outage in the city and it got solved after a few hours. However, my Info led is intermmittently blinking red, although I think I entered my “zugagnspin” correctly (otherwise, I guess I could not be conntected to the internet). Do you know what the cause could be? Is there any way I can receive again my Zugangspin, just in case?

 

By the way, forgot to mention, my router is a HomeBox 6441.

Joe Doe
Rang
Benutzerebene 7
Abzeichen +5

@Mikirod You can get your Zugangspin over your „mein o2“ Service account.

 

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
o2_Lars

Hello @Mikirod, welcome to our o2 community :-)

I am glad to see that your DSL connection is up and running again, it might indeed have been a local issue that was fixed as fast as possible.

The tipp @Joe Doe gave you helped you with finding your DSL credentials, I assume? Or ist there still something where we should look into? :-)

Regards,

Lars

 

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