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Hello,

  1. My contract Home L Flex has been terminated on 22.07.2022, as I sent the notice one month before. Due to personal reasons I haven’t been able to return the DSL router before 07.09.2022, which I did, but I haven’t received confirmation yet that it had been received. Could you please confirm that? 

  2. Yesterday I have been billed 134,29 € for not having returned the DSL router, which doesn’t seem fair to me as information provided by O2 on whether or not it should be returned, on how to return it and on the time frame for doing so is really, really scarce, especially for a non-German speaker. Also because I was in good faith not able to do so before early September. Therefore I would like to know from O2 what are the possibilities for having this penalty refund.

Thanks for your understanding and help!

 

 

o2_Giulia: moved from Digitales Wohnzimmer to English o2 Community: Broadband/DSL 14.09.2022 14:55

Hello @Somin ,

welcome to the o2 Community 💙.

Did you send in the router with the documents that you can get for this online? You should have gotten an information after that, that the unit has reached our logistics and then after it has been processed about the reimbursement.

 

Kind regards, Sven

Hi Sven, thanks a lot for your reply.

So yes, I sent the router according to instructing provided by O2. I just checked the status of my return and it now says that it has been processed, so I am relieved! I assume that the reimbursement will be made any time soon and for my part happy to provide further information if needed.

All the best.

Hello @Somin ,

that’s good news then. You should keep an eye on your back account as the previously deducted fee will be directly paid out onto it. If you end up having further questions, feel free to ask here.

 

Kind regards, Sven

Hi @Somin is everything fine now or do you still need any further support?’

LG
Michael

Hi Michael

 

Thanks for your reply. At first sight yes, and when I enter my router information on the platform it says that it has been effectively returned. That being said I haven’t got refunded yet - do you know approximately how much time this takes?

 

Thank you,

Hi @Somin ,

 

the refund should only take about 2 weeks after the status change. Please let us know, if the refund hasn’t arrived within that timeframe.

Best regards,
Kurt

 

Hi Kurt,

I confirm that I have received the refund. Many thanks for the precious support in English!

Best wishes,

@Somin Thanks for the update, i am happy that this whole issue is solved now.

Kind regards 

Matze 

 

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