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DSL quality

  • October 31, 2023
  • 3 Antworten
  • 29 Aufrufe
T
Besucher:in

My home O2 internet disconnects multiple times during the day and I have to restart the modem. In addition, the internet speed drops to 3-4 Mbps several times during the day. I can't continue to use it in this way and I will cancel my contract. 

    3 Antworten

    B
    Legende
    Forum|alt.badge.img+20
    • blablupLegende
    • Legende
    • November 1, 2023

    If you have concluded a Flex contract without a minimum contract period, you can terminate it with a notice period of one month:
    https://info.o2online.de/kuendigung/

    If you have concluded a contract with a minimum contract period, you can only terminate it by observing the period of notice to the end of the agreed contract period.
    If your connection is not functioning properly, you should therefore rather report the problem to the o2 customer service. 

    https://www.o2online.de/service/internet-festnetz-stoerung/

    Joe Doe
    Legende
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    • Joe DoeLegende
    • Legende
    • November 1, 2023

    @Tufan Dede Have you ever create a technical ticket? You can use the o2 service app for this.

     

    Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
    o2_Sven
    • o2_SvenModerator
    • Moderator
    • November 13, 2023

    Hello @Tufan Dede ,

    welcome to the o2 Community 💙.

    How are things going with your internet connection? Have you had contact to our technical department and have they been able to identify and solve whatever issue you’ve had?

     

    Kind regards, Sven

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