No, you can't ask for the technician to come faster. Do you already have an appointment?

Have made an apoitment online on Friday morning with the link I recieved via sms from o2. I selected 08:00-14:00 for yesterday. In the morning yesterday I called the O2 on the number I recieved with mentioned sms. I asked if technician will for sure come, the operator told me YES, he will definettely come today.

Nobody came, around 15:30, I called again, now operator lady answered me, I told her the situation. She told me technician can only come on Wednesday or after.

Today I receieve the sms again, that they can't appoint yet the technician.

So WTF really?

Why do I pay for the service that I do not even get?

Already thinking to cancel the contract, since I have the monthly subscription and paying more than people who have anual subscriptions..

Hi @Tim_Geo3 

Welcome to our o2 Community.

I am sorry for the trouble you went through. Do you have an update for us?

Is your DSL still broken, or are you back online? 

Best Regards Matze 

@Tim_Geo3  how is it going? we haven´t receive any further information, since your last post. How does it work in the meantime. 

LG
Michael