Hello @AureliusGGEZ ,

welcome to the o2 Community, good to have you here .

Hopefully we’ll be able to sort out your issues here, in case that you need to contact the technical department still, do you have someone that could help you with translating?

The blinking Power/DSL LED means that the router is trying to establish a connection or that the connection is interrupted. After the appointment with the technician, did you receive a confirmation from o2 that the line had been activated ? If that was confirmed, do you have more than one telephone socket and should this be the case have you tried all of them?

Kind regards, Sven

Yes i got email that it is activated i put username password and says DSL connection has not been established,and interrupted,what if the technician didn't make the connection in the basement.

Hello @AureliusGGEZ,

it is possible that your connection was not correctly established by the technician. Normally they should check if everything is working fine.

If your line is still off, please contact our technical support. @Joe Doe has written a short guide in English: How to create a technical error ticket for (V)DSL or cable line at O2 It also includes the o2 My Service App that you can download on your mobile phone for example.

It is likely that the technician has to come again, our technical support will then make an appointment with you.

Best regards

Giulia

Just send another technician,and this time to do fhe job like it should be not lying in my face and leaving like nothing happened,im waiting 1 month and a half for this internet and now 2 weeks im without internet because of your technician that didn't do the connection good.

Hello @AureliusGGEZ,

I am sure that the problem will be solved soon now that you have reported the outage. Our technical support will contact you asap on your mobile number either by text message or call.

As soon as the connection works, you can use this form to request compensation for the fees already charged: Antrag auf Entschädigung

I hope that you don’t have to wait much longer. Please let us know if you need further assistance.

Best regards

Giulia

It's been 1 month without internet,im paying 1 month for nothing,i got no calls no messages nothing at all,its just a 2 minute job just to make tje connection in the basement, can't you just send noww fast someone,just 2 minutes needs to be fix this problem

Hello @AureliusGGEZ,

sorry for the delay. I had a look into this, it seems to me that the connection is now up and running as it should? Can you confirm this?

Regards,

Lars