@Ram_Prashanth did you have a ticket number (please don’t post here)? What kind of Fritzbox you use?

Hello @Ram_Prashanth,

welcome to our community!

A failure of the DSL connection is always very annoying, I can understand your displeasure. Have you already been contacted for a new appointment? If you have a mobile contract with us as well, you can also ask for free data volume to bridge the waiting time.

Kind regards

Giulia

I was given another appointment for today and unfortunately the technician hasn’t arrived yet. I am hoping that he would show up in the next couple of hours. the challenge is that I don’t have a mobile contract to ask for the free data volume. 

I have a Fritzbox 7490 and a O2 box and the issue is the same with both of them. Apparently, the technician has missed his appointment for the second time today which is quite frustrating because we had to be at home for the whole day expecting a technician and they have the liberty to ignore customers. 

Hello @Ram_Prashanth,

not in every case it is necessary that the technician enters the flat or the house. In many cases fixes may be applied in other locations of the connection. Did you recieve any further notices after the apointment? Or did you already had contact with our technical departement after the apointment?

Regards,

Lars

@o2_Lars : yeah thats true I wanted to give the benefit of the doubt and I again contacted the technical team and scheduled another appointment today and I am hoping that it would happen this time. my only concern is that if the technician is unable to show up there has to be some sort of heads up to the customer because everyone have their own appointments to keep.

@o2_Lars : As expected the technician again hasn't turned up which makes it three times and 8 days without internet in a situation where we are all expected to work from home. It is more than just frustrating and ruins all the good experiences I've had with O2.  . I received a text message from o2 asking me to call hotline and fix another technician appointment and honestly, i dont really believe in having another technician appointment just to end up being disappointed

Hello @Ram_Prashanth,

I am sorry to hear that another apointment seems to have not taken place. There is one suggestion, I am not sure if this appiles to you but if you made apointments for the late time slot try an apoointment with the early one. This may help but of course I can not promise that it will work. There are a lot of circumstances in times like these that influence the duration of an apointment, 

Regards,

Lars

@o2_Lars : Thanks a lot. I have another appointment for the morning slot on Monday between 8 AM and 2 PM. I am hoping to that it would happen this time or I guess it is high time give up hope and  start looking for other DSL providers. Appreciate your support.

Hello @Ram_Prashanth,

sorry for my late answer. How did it turn out? Did the technician fix the DSL connection? Is everything up and running again as it should? :-)

Regards,

Lars