I was working and suddenly my DSL went off and I noticed that the DSL light in my fritzbox was not lit. I tried all troubleshooting steps (checking the wired connections, restarting my modem and checking DSL interference) but no luck. I called Hotline and set up a appointment for technician visit and noone showed up on the day and time mentioned. when called hotline they initially said that technician definitely visit the day mentioned and after couple of hours when called, they said the technician will visit another day. by that time it will be a week for me without internet and it is extremely necessary in this situation considering a lot of people are working form home due to corona. It is frustrating how each agent can convey a different information without considering the customers consequences.
Hello
welcome to our community!
A failure of the DSL connection is always very annoying, I can understand your displeasure. Have you already been contacted for a new appointment? If you have a mobile contract with us as well, you can also ask for free data volume to bridge the waiting time.
Kind regards
Giulia
Hello @o2_Giulia,
I was given another appointment for today and unfortunately the technician hasn’t arrived yet. I am hoping that he would show up in the next couple of hours. the challenge is that I don’t have a mobile contract to ask for the free data volume.
welcome to our community!
A failure of the DSL connection is always very annoying, I can understand your displeasure. Have you already been contacted for a new appointment? If you have a mobile contract with us as well, you can also ask for free data volume to bridge the waiting time.
Kind regards
Giulia
I have a Fritzbox 7490 and a O2 box and the issue is the same with both of them. Apparently, the technician has missed his appointment for the second time today which is quite frustrating because we had to be at home for the whole day expecting a technician and they have the liberty to ignore customers.
Hello
not in every case it is necessary that the technician enters the flat or the house. In many cases fixes may be applied in other locations of the connection. Did you recieve any further notices after the apointment? Or did you already had contact with our technical departement after the apointment?
Regards,
Lars
Hello
I am sorry to hear that another apointment seems to have not taken place. There is one suggestion, I am not sure if this appiles to you but if you made apointments for the late time slot try an apoointment with the early one. This may help but of course I can not promise that it will work. There are a lot of circumstances in times like these that influence the duration of an apointment,
Regards,
Lars
Hello
sorry for my late answer. How did it turn out? Did the technician fix the DSL connection? Is everything up and running again as it should? :-)
Regards,
Lars
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