Moin,

Router Type?

Fritzbox 7590

I would like to understand why this ticket:XXXXXXX was closed without providing a resolution. Can you please help me out?

Edit o2_Sven 29.07.2023/08:32: Removed personal information

Power LED is blinking?

If the Power LED is on, do you start the configuration prozess?

Yes, power/dsl led is blinking and when I see in fritzbox webpage of my router, it says dsl connection is unavailable 

The only way to get help is the hotline…

Tell them that your FRITZ!Box is unable to get a sync.

O2 Service in English 

Our English-speaking postpaid and landline support for you. We are happy to assist you.

089 66 66 30 08 1

Mon. - Fri. 8 am - 8 pm, Sat. 10 am - 6 pm, on workdays

Are the more than 1 wall sockets?

No, just one. It used to work until it suddenly stopped yesterday. They did create a ticket when I raised complaint yesterday, but it was for no clue closed without resolution 

Hi @Shuhale91 

Welcome to our community. 

I'm sorry that your DSL connection isn't working anymore, especially at the weekend. 

After Joe pointed out your case to us (thank you very much for that Joe), we took a closer look at the incident ticket. Engineering has closed the ticket as the connection will be switched to Super Vectoring on Monday. The colleagues assume that everything will work again afterwards. 

So at this moment I can only ask you for patience now. Monday morning you should restart the Fritzbox once, after that everything should work again. If this is not the case, please contact the hotline again so that the technicians can create a new trouble ticket.

Kind regards Matze 

Thanks a lot for the information. It would have been great if I was informed before hand about this disconnection, if so, I wouldn’t have contacted customer service as often I did in the last 24hrs 

Hello @Shuhale91 ,

how are things looking on your end today? Has your contract been switched over and are things working now after you restarted the router?

Kind regards, Sven

Ofcourse not. This is really annoying me a lot. I was with o2 technical hotline and chat the last one hour and it’s still non functional. I got email today morning around 7:30 stating that the switch should be done and it should be functional. I restarted my fritzbox after that once every 20 mins until now and so far nothing is working. It’s still in the same state since Friday afternoon. 
Now they created another ticket to address the ticket which they closed on Friday evening. Seriously this is annoying a lot. It’s like a mistake to ask higher internet speed, if something works, never touch it again such be the phrase of o2. 

So I wait in call for 20 minutes, speak with technician asking for appointment, he disconnects. I call back, wait another 29 minutes, get an appointment, but the provided appointment is not sure if it’ll happen or not because it’s too late(less than 24hrs). If I ask something in o2 chat, then your colleagues randomly close the chat channel and disappear. I’m seriously so annoyed by this whole „wish“ for asking higher internet speed 

Hey @Shuhale91,

I'm sorry that the problem solving is stalled like this. What is the current situation? Have you heard from the technician? 

Greetings,
Flo