Hello @cegvinoth thanks for writing here in our community. 
Sad to read that you are leaving and have such problems with cancelling your contract.
Please have a loog at the following thread to get the necessary informations.

 

When there are questions left, please write here in the thread. You are welcome.

kindly regards
Michael​​​​​​​

Hello sir @o2_Micha ,

I have followed all the steps mentioned in the thread you are referring. My question is, I didn’t get any updates from O2 and can you please let me know the status of my cancellation?

Hi @cegvinoth,

by now we’ve send you the information that we’ve accept your extraordinary cancellation on the 2nd November. We’ll deactivate your contract on the 14th November. 

I hope that everything is fine now and I wish you all the best.

Kind regards, Marco

Thanks @o2_Marco for the help. I can see in the portal that the contract is ending on 14th november :) 

Hello @cegvinoth 

it´s my pleasure.  I wish you all the best and health. 

Best regards, Marco

@o2_Marco Hello sir, I received an invoice today from O2. And in the invoice contract period was mentioned as: Vertragslaufzeit: 18.02.2022 - 17.02.2024

This invoice looks like a normal invoice I recieve every month. Can you please confirm if my contract is  really cancelled?

Can you please send me an confirmation by email and please let me know if that was the last invoice and I won’t be charged next month?

Thanks.

@o2_Marco Can you please also help in revoking the direct debit mandate? I can transfer the amount for the last final invoice via bank transfer from another account instead. Thanks.

Hi @cegvinoth,

thank you that you post here again. For the agreement of payment you have to call our hotline. We cannot agree payments here in the Community.

To your first point: Your contract was finally deactivated on November the 21st. Till this Date we will calculate the fee. After this date you will get an invoice with the last charge. You can identify the last invoice with the date of the invoicing period.

Best regards, Marco