Hello, I have ordered a new DSL bases WLAN connection. Connection activation date was 2 weeks after order 7th Dec. No one showed up on agreed time and date to activate the connection and O2 support team says they have nit received any update from technitian. When will the connection be activated?
27.12.2023 12:53 o2_Katja: moved from DSL, Kabel & Glasfaser
Moin Moin,
the Router is connected to the Line?
What router is used?
Router is connected to line. The one which is delivered by O2 - Homebox3.
But how it is related to not activating the connection by technician visit?
Is it normal that Even after appointment no one cones for activation?
I saw some review for same issue but ignored it and now it is true in my case.
I got a big mail and post saying that be present during the scheduled time otherwise for next appointment we charge xyz amount and etc.. But if technician don't come in scheduled, what is next? No value of users time?
What is the DSL LED doing?
LEDs -
DSL - off
Internet - blinking Red/Blue
WLAN - Blue
Others - Off
..
While connecting "anschlussinfo" - it shows no DSL or DSL not connected properly.
I checked socket and only one possible way to connect. I am not sure if any connection issue between DSL socket to APL.
Checked with owner and they confirmed DSL was used and it is working for them.
You have to call the hotline, tell them that the router is not able to sync. DSL LED is off.
Thank you for the detail on LEDs. If router is not able to sync, is it because of any connection issue or router issue? I mean is it something fixable by talking to hotline or should I wait for technician?
I got another appointment.
Hello
welcome to the o2 Community 💙.
How are things looking with your internet connection? Have you contacted the technical department with your case already? Since the router seems to not even receive a DSL signal at all, something is definitely not right here.
Kind regards, Sven
Hello
thank you for the response, it’s good to hear that everything is working now with your DSL connection.
Kind regards, Sven
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