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Hi,

First of all, the hotline service you offer at o2 is absolutely horrendous and I can’t wait until I switch providers. Awful service.

I used the o2 my service app to try to solve our router issue but it can’t help and gave me the Vorgangsnummer 292 341.

I called your terrible hotline many times, twice I was hung up on. I finally got through with a very unfriendly operator, who said simply you will send me an email In order to process getting a new router. I have received no email, and do not want to spend another 3 hours of my life calling your good for nothing hotline. 
 

Please check out my Vorgangsnummer and send me an email/do something to get me a new router. I work from home and have no internet since Friday. 

 

edit o2_Manga: verschoben zu DSL Englisch
 

Hello @FrancisMcGreechin, welcome to our o2 community :-)

 I a msorry to hear there are issues with your DSL connection. In many cases our o2 my Service App can guide throuhg a step by step test and may also be able to fix some issues. If a “Corgangsnummer” is generated please give this number to our DSL technical team in a call so they can see what has already been checked. This number is not linked to personal data so it is not posible to get from this number to our account.

Maybe you already recieved further information from us? Was a new router altready send to you? You can send back the old router free of charge using our DSL logistics portal.

Regards,

Lars

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