Skip to main content
Warum O2
Warenkorb
 Service

Hi,

 

The o2 technicians came last Friday to set up DSL, they did so and left saying everything should work. Since I'm using my own router, I'm supposed to go to mein O2 and use the user name and password I received in the letter they sent me. However, the data have passed and the 'Tarif und Optionen' menu item (where I should type in the username and password) is not active, it's in grey and I cannot click it.

The WhatsApp chat help offered to put me in contact with a helpdesk person, but it didn't and I can't reach anyone over the phone. What should I do?

 

Best,

Edit o2_Lars: Expanded the title to show also the router you are using

Hello @TommekM and thank you for your feedback :-)

If you are using an VDSL connection in a foreign country there are sometimes different settings and technical requirementes for the mpodem or router you are using. Especially devices from overseas tend to not always support the technical specifications found in Europe or Germany. So if you have the possibilty to check in advance that the device that you are about to buy will support the common specifications of that country.

I am glad to see that your issue is already resolved and your DSL connection is up and running as it should. So if you have any questions, feel free to ask, you know where to find us :-)

Regards,

Lars

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica