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DSL activation failed - mein o2 not active - Setting up an Asus AC750

vor 4 Jahren
23 March 2020
26 Antworten
1497 Aufrufe

m.balint
Neuling
5 Antworten

Hi,

The o2 technicians came last Friday to set up DSL, they did so and left saying everything should work. Since I'm using my own router, I'm supposed to go to mein O2 and use the user name and password I received in the letter they sent me. However, the data have passed and the 'Tarif und Optionen' menu item (where I should type in the username and password) is not active, it's in grey and I cannot click it.

The WhatsApp chat help offered to put me in contact with a helpdesk person, but it didn't and I can't reach anyone over the phone. What should I do?

Best,

Edit o2_Lars: Expanded the title to show also the router you are using

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Lösung von Klaus_VoIP 29 March 2020, 20:52

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o2_Lars
Moderator
22898 Antworten
vor 3 Jahren
13 May 2020

Hello @TommekM and thank you for your feedback :-)

If you are using an VDSL connection in a foreign country there are sometimes different settings and technical requirementes for the mpodem or router you are using. Especially devices from overseas tend to not always support the technical specifications found in Europe or Germany. So if you have the possibilty to check in advance that the device that you are about to buy will support the common specifications of that country.

I am glad to see that your issue is already resolved and your DSL connection is up and running as it should. So if you have any questions, feel free to ask, you know where to find us :-)

Regards,

Lars

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