Hi @brcznh 

My system tells me you haven already spoken with my colleagues from activation services

and they arranged a new technician appointment for nov 7th, timeslot 8 am to 12 am.

First Billing starts after final activation, so at the moment you are not paying for your DSL.  

Best Regards Matze 

@o2_Matze I thank you very much for your kind response. Yes, they gave another appointment and I hope it will be solved this time. However, this appointment was arrenged by the staff at the shop since there was no language option at hot-line, call center neither at the app.

Thank you, 

Best wishes and kind regards, 

Burcu. 

@brcznh  You are welcome and thank you for the update and please get back to us after the tec appointment and tell us if everything went as planned.

Best Regards Matze 

@o2_Matze  The internet connection has been settled by the technician of Telekom this morning at the right time. I thank you very much for your consideration.

However, we have another problem that the lady I share the flat have a fixed phone (belongs to another company), SOS device and TV which started not working since we have only one connection possibility. May I kindly ask you for any advise?

Thank you. 

Best wishes and kind regards,

Burcu

Hi @brcznh 

I am sorry, If the lady you share the flat with uses an other provider for her connection she has to call her provider and talk to the customer service hotline, they will create a trouble ticket to check 

the DSL and landline connection.  Or did i get it wrong and she is using your connection for her TV and phone equipment? 

Best Matze 

@o2_Matze  thank you for your kind response. Yes, the first one is right. She has a contract for her fixed phone with another company and the other things related to her.

Ok. I will try to make her contact with the other company then. My only hesitation is if they appear, and try to do the same thing other way around, to connect the fixed phone to their line. If this happens, in this case, I may lose the connection.

Best wishes and kind regards,

Burcu

Hi @brcznh 

Could you give us a brief update?  Your line looks fine, is your roomates DSL still broken, or could her line be fixed, too? 

Best Matze 

@o2_Matze  I thank you very much O2 for this care and kind interest. I thank you very much, seriously.

The problem has been solved today. I use my DSL and my flatmate now uses her phone and TV.

Best wishes and kind regards,

Burcu. 

Hi @brcznh 

Thank you for the update,  we are glad to hear that everything is fine now.

If there are any questions left unanswered dont hesitate to contact us here via o2 Community

Best wishes and kind regards.

Matze  

Dear @o2_Matze ,

I hope all is well with you. I bought DSL+Hanndy promotion from O2. If you remember, I had a problem with the lady I shared the flat. She has a flat telephone line from other company. I called the technician from Telekom and he cut her telephone connection while was connected my O2-DSL line. She called the other company yesterday. I do not know how they will solve the problem but my hesitation is if they cut my DSL connection while connecting her flat telephone line back again. Because the technician from Telekom told us the flat is suitable just for one company line.

So, I would like to inform you that I still have the same problem which I was informed as it was solved.

P.S. I went to one random O2-Shop in town. And the responsible person at the shop told me about this option:

https://www.o2online.de/vorteile/fuer-kunden/dsl-festnetz/o2-homespot/?tarif=o2-my-data-spot-unlimited-partnerkarte&ohne-tarif=nein&vertragsart=ratenzahlung&zielgruppe=bestandskunden

Do you think, is it a good idea with related to this problem, or not?

For your information.

Thank you,

Best wishes and kind regards,

Burcu

Hi @brcznh 

Two thoughts. First: The homespot is a great product, but it is not possible to take or to make phone calls via o2 Homespot, you can only establish data connection to surf the internet. 

Second: Your DSL contract has a 24 month contract duration, so it is not possible to cancel to contact before the end of your contract duration period.

At the moment you DSL looks good, so please could you tell us if the telekom tec guy could fix your roomates connection? 

Best Matze   

Dear @o2_Matze ,

I thank you very much for your kind and informative response. The problem has been solved today from the other company itself (I hope!). They gave another router to the lady and now the telephone of her is working while I have my internet connection from O2 which I was expected.

I thank you very much once again for your care and giving your valuable time on it!

Best wishes and kind regards,

Burcu

Great News. Thank you for the Update @brcznh 

We will keep our fingers crossed that from now on everything will work as planned.

All the best and kind regards.

Matze