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Warum O2
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Double charge on first invoice

  • November 6, 2023
  • 2 Antworten
  • 8 Aufrufe

Hello! I just got my first invoice and I notice that the Anschlusspreis Option O2 HomeSpot is been charge double for the same amount. Can you guide me on why this is happening and how i can get it fix. Also, i was told that i can get my first invoice cost reduce since it took 2 weeks for the sim card to arrive so i was without access to internet for that time, 

 

thanks

 

karen 

2 Antworten

Vilureef
Legende
  • November 6, 2023

Hello @kdowns,

Can you upload an anonymized screenshot of your invoice?

Best regards


o2_Bianca
  • Moderatorin
  • November 22, 2023

Hello @kdowns,
sorry to keep you waiting. 🌺 We haven't heard from you yet. Have you been able to resolve your issue in any other way? We'll be happy to help you otherwise, just let us know.🤗
Kind regards Bianca