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Dont recieve router yet!

Hello O2, our activation date is on Monday, 30.03.2020, but we still did not receive a router (DSL connection S-xxxxxx / shipping POS-xxxxxxxx). From 21st of March we were waiting all day to receive the router. Due to the current situation, we are at home during the past two weeks. I checked my DHL tracking number and it said that the package has been sent back to the sender. Since our name is obviously on the bell and we were home the whole time, what are the other possibilities for this problem?

What will happen to our appointment with the technician?

When can we receive the router?

Is there any additional costs for this complication?

 

 

Customer number removed due to data protection, o2 Michi

10 Antworten

M
Rang

If the technician come and do his/her things, after that when i receive my router can i install it by myself?

Denner
Rang
Benutzerebene 7
Abzeichen +4

Tech doesn’t need your router, he has a mobile device to check your line. But you will have to wait another 2 weeks without a router and have to call the hotline tomorrow about it. 
 

be clever, order a fritzbox 7530 or 7590 via Amazon.

 

42! 07.99
M
Rang

Tech doesn’t need your router, he has a mobile device to check your line. But you will have to wait another 2 weeks without a router and have to call the hotline tomorrow about it. 
 

be clever, order a fritzbox 7530 or 7590 via Amazon.

 

Thank you very much. unfortunately our contract included a router device too. do you know why we should wait for 2 weeks? they send back our router via post again? can i install it by myself or a technician should install it?

Denner
Rang
Benutzerebene 7
Abzeichen +4

All Routers have to be set up through the customer.

 

it is Corona time, that is the reason for 2 weeks at least.

 

if you don’t call, o2 won’t send a new router.

 

 

42! 07.99
M
Rang

Thank you , i have not any telephone number yet. When i call the o2 hotline they just want me to enter my telephone number, but my apartment dont have telephone number yet. Or maybe i dont know my telephone number and should ask from my landlord? Am i right? Or the technician guy from Telekom give me my apartment relephone number?

M
Rang

Should i call them with costumer or order or prepaid hotline? There are three diffrent numbers.

M
Rang

All Routers have to be set up through the customer.

 

it is Corona time, that is the reason for 2 weeks at least.

 

if you don’t call, o2 won’t send a new router.

 

Thank you , i have not any telephone number yet. When i call the o2 hotline they just want me to enter my telephone number, but my apartment dont have telephone number yet. Or maybe i dont know my telephone number and should ask from my landlord? Am i right? Or the technician guy from Telekom give me my apartment relephone number? Should i call them with costumer or order or prepaid hotline? There are three diffrent numbers.

 

Denner
Rang
Benutzerebene 7
Abzeichen +4

Customer hotline. It is like the wizard of oz, say three times „weiter“ instead of the number, clap your heels and you will be transferred to a person.

 

42! 07.99
M
Rang

Is there anyone from o2 here that can hear me? I cant call the hotline for 5 hours!!!!!! I have tried hotline, whatsapp, and here and nobody answer me. Are we really in 2020 and cant contact with my DSL company?!!!!!

I havent receive my router!!!!!!!

Denner
Rang
Benutzerebene 7
Abzeichen +4

Buy a fritzbox via amazon.


it is Corona times, and you will save the monthly rent for the shitty Homebox.

 

42! 07.99

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