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Hello,

I went to work, and today the internet installer went home. There was a babysitter at home, but she didn't even make sure she had internet. Internet connection failed. Is there a problem with the line? I don't speak German at all. I'm really annoyed. Aren't you supposed to at least check that there is internet access?

 

Hallo,

Ich ging zur Arbeit, und heute ging der Internetinstallateur nach Hause.  Es gab einen Babysitter zu Hause, aber sie sorgte nicht einmal dafür, dass sie Internet hatte.  Internetverbindung fehlgeschlagen.  Gibt es ein Problem mit der Leitung?  Ich spreche überhaupt kein Deutsch.  Ich bin wirklich genervt.  Solltest du nicht wenigstens prüfen, ob es einen Internetzugang gibt?

 

Edit by o2_Katja: Moved to our english community
Edit by o2_Larissa: removed personal information: diagnosecode

Moin Moin,

Call

O2 Service in English 

Our English-speaking postpaid and landline support for you. We are happy to assist you.

089 66 66 30 08 1

Monday till Friday 10 am - 6 pm

 

Is the DSL LED On/blinking/off?

Is what kind of message do you get from the setup page from the homebox?

DSL LED is on

On the first screen the dsl Line is online!

Pleas do a factory default reset. Wait until Power/DSL LED is on. Than start setup on the FRITZ!Box. 

Enter the login data from O2. *@s93.bbi-o2.de with password.

https://youtu.be/fHjPmCwl5xo short setup video.

 

Can you tell me how to do a factory reset?  The reset button is not visible.  It's a fritzbox 7560.

I also entered the account correctly.

Some parameters are different from o2 to Telekom 

https://avm.de/service/wissensdatenbank/dok/FRITZ-Box-7560/3_Werkseinstellungen-der-FRITZ-Box-laden/

I didn't get the password wrong.  Does it have anything to do with the activation time passing?  It was from 12 noon to 16:00 today.

 

If you could speak German. You could call the German hotline too…

O2 Kunden-Hotline 

Ganz gleich, welches Thema – ob Vertragsfragen, Rechnung oder Technik: wir sind für dich da.

089 78 79 79 40 0

Mo. - Fr. 7 - 20 Uhr, Sa. 10 - 18 Uhr

 

Have you copy & pasted the password? Some times the Differt between I (i) l (L) is not to detect.

Is every think is OK. Than call tomorrow the hotline. Tell the that you are „verschaltet“ switch wrong.

Login is not accepted but you have a DSL sync.! 

Thank you. I can't speak German at all... 

Shit…  Neighbour? Colleague?

Or call the English hotline. 

Thank you very much for your concern. Fortunately, after factory initialization, it was said that the account password was wrong, but it suddenly connected.

And you have internet access?

Phone is “online”?

Yes, It's online now. Thank you so much ^^

I saw that the password was wrong, but I ignored it and added an active phone number, and it seems to work.

Hi @Beky ,
I welcome you to our community. Thank you for your patience.
I am glad that @schluej was able to help you and that your connection is now online. Is everything working as you expect it to?
Many thanks to schluej for the help.

Kind regards
Larissa

Ja, so ist es.  Danke.

Hi @Beky ,
glad to read that now everything is going as you imagine. I wish you a lot of fun with your new connection.

Kind regards
Larissa

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