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 I terminated the contract last December 2021 and i sent the termination letter and i returned the router and im still receiving the bill for Feb 


Kundennummer:
XXXXXXXXXX

 

What do I need to do next?

 

Rgds

Edit o2_Lars : Please never post any personal information in a public forum.

 

If you are terminating the contract early due to moving abroad, did you also send the Abmeldung from Germany and proof that are living abroad permanently? These are necessary.

Hello @Ale79,

Welcome to the o2 Community! Thank you for your enquiry.
Can you give us some feedback on @bs0s message? Was it a regular termination or an extraordinary termination due to a move abroad?

Kind regards
Jessica :sunny:

Hi Jessica, 

I moved abroad. I did not send the abmeldung. Jus the termination letter and I returned the DHL router before i left the country. Where should i send the abmeldung? Can i do it via fax or email?

Thanks for your help

Hi Jessica, 

I moved abroad. I did not send the abmeldung. Jus the termination letter and I returned the DHL router before i left the country. Where should i send the abmeldung? Can i do it via fax or email?

Thanks for your help

Hi @Ale79 

Fax would be a perfect option \o/ 

The fax number is  +491805 571766

Best regards Matze 

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