Hello ferrandiego,



sorry for the belated response. Here is what you can do.



1. Fill in this form: https://static2.o9.de/blob/12985648/v=8/Binary/kuendigung-umzug-ins-ausland-download.pdf  in order to cancel your postpaid contract(s).



2. Send the form to:



Telefónica Germany GmbH & Co. OHG



Kundenbetreuung



90345 Nürnberg



 



or Fax: 01805 571 766 



3. Pay the remaining three months after the cancellation.



4. Find a suiting prepaid plan for yourself.



I regret to inform you that we are not able to port your numbers from a postpaid  plan to a prepaid plan.



Since you have to fill in the form and send it to germany with the mail, you dont need to bother with a hotline to confirm your cancellation.

If you have any further questions, please feel free to ask.



Kind regards,

Ubbine



Jetzt endlos surfen mit dem o2 Free! | Lesenswerte Tipps, Apps und mehr | Teste neue Smartphones

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Moin Moin,



if you would like to keep your numbers you could transfair it to e.g. sipgate (VoIP)!



Rufnummernportierung beantragen – sipgate team Hilfe 



You could use them via Mobile Phone (SIP App), PC or a "Telefon box" like Fritzbox.



You could also use any other VoIP Provider (but i think he must be in Germany).

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OK for Mobile numbers you have to use Kann ich meine Rufnummern zu sipgate team mitnehmen? – sipgate team Hilfe Spigate Team. But it will work.

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