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Contract termination/Moving to a new apartment with fiber connection

  • 11 September 2020
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Hi,

 

In 2 months I am moving a new apartment that was just built. This apartment has a fiber connection which is supported by another company (dns-net.de). As far as I know O2 doesn’t support this fiber connection.

 

How can I terminate my contract early because of this reason?

 

Thank you.
Edited by Joe Doe: Moved from English Community Mobile to broadcast.

1 Antwort

Joe Doe
Rang
Benutzerebene 7
Abzeichen +5

@Sagi_Guy You must try to transfer you o2 internet to your new apartment. If this o2 can’t do it, they must cancel your contract within 3 months. 
A o2 dsl flex Tarif you can cancel in monthly.

edited: https://hilfe.o2online.de/english-o2-community-broadband-dsl-70/how-to-move-your-dsl-connection-to-a-new-appartment-527526

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can

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