Hay hay @S42,

It is very unfortunate that you had to return to India but we understand of course.
We have processed your cancellation and a confirmation will shortly be sent to your email address or the German contact address you provided.
Please note that we will charge you a 3-month basic fee due to the special cancellation. This will be debited from your bank account with the final invoice. Does your German bankaccount still exist?

Kind Regards,

Larissa

Hi o2_Larissao2_Larissa,

Thanks a lot for your kind support and understanding.

Yes my German bank account is still active and running.

Kind regards,

Sarfaraj Jamadar

Hello @S42,

as long as the bank account ist still open and running the open ammount will be debited from it so this should run smoothly.

Did you also recieve a router from us? If yes please make sure it is send back to us using the DSL online logistics portal to make sure it will not be billed for.

Regards,

Lars

Hi o2_Lars , 

Thanks for your response.

I requested to have my account terminated, as i am not using the O2 service currently.

I believe this will avoid further debit from my bank account.

Could you please let me know the status of my request or an email ID though which i can get connected to concerned people and get my issue sorted.

Thanks and regards,

Sarfaraj Jamadar

Hello @S42,

your contract was terminated on July 30th and will be charged until this date. As we charge the monthly fees retrospectively, the latest invoice was for the period June 25th to July 24th. It will be debited on August 6th.

There will be one more invoice for the period July 25th to July 30th at the end of August. That (last) invoice will also include the three months charge for the early cancellation. Debit will take place at the beginning of September. Will your account be open until then? Otherwise you will have to transfer the charges yourself. Do you still receive the emails with the invoice notification?

Kind regards

Giulia

Hi @o2_Giulia,

Thanks for your support.

Yes i am able to receive emails from O2 on the monthly invoices.

Also my bank account will be open until September.

Please let me know if i need to ship the router back to O2 office.

I am not sure if already paid for the router. Can you please check and let me know.

Thanks,

Sarfaraj

Hello @S42,

if you recieved a router from us it is always only given to you for the time of the contract. After the contract ends, you can send it back to us free of charge. You will find all necessary information in our DSL logistics portal.

Regards,

Lars

Hi @o2_Lars ,

Thanks a lot for your support.

I am trying to book the DSL return, but i am stuck where the portal is asking me enter my ‘Landline main number’ or ‘Festnetz-Hauptrufnummer’.

I am not sure about this number. I have not used landline service so far.

Could you please guide me here.

Thanks,

Sarfaraj Shiraj Jamadar

Hello @S42,

you will find the landline number on the bill that you recieve every month :-)

You will also find it in the online portal under Mein o2 if you log in with the credentials that you selected for this.

Regards,

Lars