Hi there,
I am an O2 DSL customer with Order Number(Auftragsnummer) XXXXXX
I have travelled back to my native country(India) on 12th July 2020 and have a request to terminate my contract.
I have already posted a request letter to the below address along with my details(de-regigistration or Abmeldung copy and flight tickets) on 06 July 2020.
Telefonica o2 Germany GmbH & Co. OHG
Kundenbetreuung, 90345 Nürnberg.
Through : Deutsche Post.(Streuternummer 52XXXX10).
However, I have not heard back from the O2 office yet.
Could you please verify and update me on my request please.
Kindly let me know if there is any specific email address though which i can get in touch with customer care on this issue.
Thanks and regards,
Sarfaraj Jamadar
Edit o2 Antje: Personal Data deleted an moved to Englisch