Hello @Freshoff and welcome to our o2 community :-)

If you have any questions, feel free to ask. We will answer as soon as possible :-)

Regards,

Lars

Thanks, Lars. Your colleague finally answered regarding that. However, the whole contract transfer process has still not been satisfactorily resolved. I have got confirmation that the contract has been transferred but I cannot now activate my email nor access the account for which I am apparently the contract owner. I just seem to be going round in loops with regards to actually getting the details for the DSL and accessing it in the apartment. Why are things so complicated with O2?

Hi @Freshoff 

right now the process of changing the contract owner is solved. Would you like to tell us what conditions you are  in need for?

Greetings

@o2_Manga I am certainly beyond frustrated. I still have no clear answer as to how to get the O2 service i have paid for. The link to activate my email address keeps resulting in an error message and yet O2 keeps re-sending the email, like a broken machine.

I think I have now had enough and have asked for a cancellation of the contract and still going round in circles. Can someone help save me from O2 and O2 from itself?

@o2_Lars I have sent other messages to you but not really getting anywhere. I really thought I would get clearer information and better help and resolution from O2 but I guess I was very very mistaken. This has now been going on for almost 2 weeks and it really is soul destroying

Hello @Freshoff,

I am sorry to hear that your experiece led you to canceling the contract. I had a look into this, the contract will be deactivated on December the 29th.

If a router was given to you as part of the contract please send it baclk free of charge using our DSL logistics portal.

Regards,

Lars

Hi @o2_Lars 

That was exactly the point. I was going to use a router that was given to me by the previous tenant. I asked over numerous emails and queries on here just how I could get access to the O2 username, if the previous user details had been deactivated and just how I could get connected. I also explained that it was no use asking me to speak to Customer Services on the phone as I didn’t speak German, being a very recent arrival. Calling a number to speak to someone over the phone would have been a waste of mine and the staff member’s time, if we were unable to communicate. Hence the reason why I preferred written text, even if in German as i would then be able to translate that easily.

Not even simple technical support was provided to me by O2. For example, I could not even get access to the ‘My O2’ portal in order to be able to manage my account; the link I was sent to activate my email address always had a technical error regardless of how many links I was sent and no one could confirm when the error would be sorted. As I had created this account on O2 Community using the email address I was going to use for the account, I couldn’t link the accounts that way and although I was told I should have been given access, the only things I could see was just the O2 Community access.

As you can see from the requests I had on here, I had tried everything possible to get help from O2 but it would appear that unfortunately, O2 was not interested in having me as a customer, which is a complete shame. I had honestly expected different and was also keen to have a seamless transition of contracts but I had run out of options and O2 did not seem that keen. I am sure that if you were in my shoes, you would probably have done the same - I was in danger of continuing to remain liable for something I couldn’t be guaranteed would work or that I would have any support in getting things sorted should they not work.