Hello support,

I need to close my contract with O2 since my new building only allows Telekom fibre optic. I had been prepared and booked a moving date to take my O2 contract with me, and just found out this weekend on a noticeboard about the restriction. This means I need to stop the contract move as well. I have submitted the corresponding form through MyO2 already, is that enough? I don’t want a confused technician turning up on the moving date, and I don’t want to be billed for an unnecessary technician visit either. Please can someone confirm this cancellation?

Second question is whether I can still add the 12 month Xbox game pass ultimate subscription to my account despite not having any other contract through O2? This is something I wanted to do after moving (as well as change to 250Mb from 50Mb - sadly all these plans are thrown to the garbage pile now) and im not sure if this is possible any more.

Thanks and best

Ben