Hello @Guna ,

is there anything that we need to look out for with your contract with the change? Do you maybe have some option like ISDN or o2 TV that you want to change?

Kind regards, Sven

Hello Sven,

I want to do this change just to reduce my monthly charges for my DSL contract

As currently I pay 34.99 Euro monthly and with this change I see I will pay only 29.99 Euro.

Regards,

Guna

Hello @Guna , 

I'll make you a suitable offer for your DSL contract.

Let's switch to the messages. Here you get a message from o2_VVL.
many greetings

Jennifer

Hello @Guna ,
thank you for your quick feedback in the PN. 

I have looked in your account and I can not create the offer you want. 

The discount of 10 € per month is a new customer deal. Do you want to stay with your current contract? 

greetings Jennifer

But why its not possible to change the mode of contract?

Hey @Guna ,

As an established customer you are free to change the tariff / contract any time. But without the 10 € per month discount. This deal is for new customers only.. 

greetings Jennifer

Need help! I want to cancel my o2 tv contract with Netflix. 

Hello @Buncris,

Please make a new topic about this as this is a completely different topic.

Beste regards | RhobarDerIII