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Dear Community,

I manage on January to cancel my DSL contract. I got an email confirmation with a document as well as answer by O2_support confirming the cancellation and that everything is in order. But in this month bill, I had the unpleasant surprise that I am still paying for a service that is normally cancelled. It even says in the bill my contract runs until 2021, but the contract is nowhere to be found in the web interface and it even says that I do not have a DSL contract.

I would like someone how can help me to contact me so I can arrange this situation and refund me for the  extra month that I pay.

Sorry for the rant, and thanks for the help.

Hi @MaxGP ,

 

welcome to our community. :relaxed:

 

Did you already solve the issue by yourself? If not, we can take a look into it, but we need to write you a private message regarding all needed customer data.

 

Best regards,

Michi

 

Hi @o2_Michi,

No I haven’t been able to solve the problem. And sure you can contact me by private message.

Thanks for the help. 

Best regards,
 

Max_GP

Hi @MaxGP,

 

please send a private message to o2_Support and insert the following information:

  • your customer ID or your landline number
  • your personal identification code or date of birth and the last four digits of your IBAN

Then we will check this matter for you.


Greetings

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