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Hello!

I have requested for my cancellation long time ago, as I closed a new contract with Vodafone after my 2 years contract with O2. Vodafone took care of the cancellation and I got the confirmation of my phone cancelation by not my DSL. Apparently because they (O2) didn’t recognize my kundennummer (how is it possible to recognize for one contract but not the other?).

Now I keep getting charges every month, but I can’t access My O2 anymore (it doesnt recognize the only Festnetzrufnummer I have available in my email), I moved out to a different apartment and don’t receive O2 letters anymore.

How can one help me with my cancellation?

 

Thank you!  

Hello @Gabi Rodrigues ,

while it is possible to have multiple contracts under one customer number, it is just as possible that each contract ends up with its own number. If you want to cancel the contract now, you can do this through the online form or you can also still just send in a letter asking for the cancellation of the contract if you prefer that option. If you have any further questions, please let us know.

 

Kind regards, Sven

Hello Sven!

 

Thank you so much for the support.

I have 2 follow-up questions:

  1. I managed to find my Kundennummer in the Direct Debit information in my Bank. But I can't find my Rufnummer - can you help me with that?
  2. In the form should I inform my current address or the address I have registered in my contract?

Thank you!

Best,

Gabi

@o2_Sven Just tagging you so you are aware I have follow-up questions.

Thank you in advance!

 

Best wishes,

Gab

Hello @Gabi Rodrigues ,

I’m sure we can figure out what the rufnummer here is. Concerning the address that would be your current one. You’ll be getting a private message in a bit, so that we can talk there about any personal data like the rufnummer.

 

Kind regards, Sven

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