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contract cancellation

  • 10 November 2019
  • 4 Antworten
  • 430 Aufrufe


I have an o2 contract for 1 year now (sim and DSL). Unfortunately i am moving to Canada in January next year. I would like to cancel both contracts. I tried to do so in an o2 shop but unfortunately it was not much of a help. I would like to know how to proceed with the cancellation. Thanking you in advance.




Lösung von Joe Doe 11 November 2019, 05:17

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Benutzerebene 7
Abzeichen +5

@tavish29 here are some information an English for you.

DSL contract. Remember to send back the dsl over the o2 dsl hardware Retouren portal. Link in cancel dsl tariff going abroad in the faq.

mobile contact: did you have mobile contact with mobile or sim only?

Hello Joe, 

Thank you for your prompt reply, i already did “notice cancellation” online and called on the provided number. The person told me that he would cancel it but my contract is still listed on meino2. Should i still send an official letter? And regarding the sim, its a sim contract only. 


Best Regards, 

Tavish Ramasawmy

Benutzerebene 7

Hey @tavish29

welcome to the o2 community. 

When did you cancel our contract and to witch date? 

Kind regards Tatjana


Benutzerebene 7

Hey @tavish29

 if you have any further questions, please do not hesitate to contact us here in our English community. :blush:

Kind regards, Tatjana

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