Dear All, the technician came to my place this weekend and since the internet is not already not working well (very slow and I get disconnected very often) and the customer service is difficult for me to deal with I would like to terminate my contract. It is a 24 months contract, could you please enlight me about the procedure to follow and the costs? In alternative, how could you help me with this poor poor quality connection?
Nice regards
Edit by o2_Tatjana: moved thread to an other category
The costs are the costs for the 24 month contract period. For example for o2 my Home M without discounts it’s 29,99 EURx24 months=719,16 EUR. I would suggest to think about it one more time.
Well so I am supposed to keep paying even though my internet is really poor?
“Really poor” is no specific legal term. If your connection does not function according to the service description, you are obliged to cooperate so that this can be remedied by o2. Refusal to cooperate and cancelling your contract instead is your personal decision, the consequences of which you must pay in accordance with the contract.
Ok, so how I am supposed to get assistance considering that I do not speak German and I am in office during the day? How can I "cooperate so that this can be remedied by o2"?
Translation services are not part of the agreed service provided by o2. If you do not speak the local language, it is advisable to organise help independently, e.g. from friends or through professional interpreting services. The o2 hotline can be reached from Mo-Fr 7am-8pm and Sa 10am-6 pm. It is your job to organise your time in such a way that you can do the necessary things.
The o2 DSL Hilfe App can help you with some pretests (supports English language).
https://www.o2online.de/service/netz-verfuegbarkeit/dsl-hilfe-app/
So letvs say I need some technical help because I get disconnected every five minutes, or if I am ci sidering of upgrading my connection. Here on the forum am I not supposed to be answered from a member of the staff?
Would be possible for me to at least change the terms of the contract? To have a faster and more reliable connection?
Every dsl connection should be reliable, this is not a question of the contract. Make sure that your device is connected with a LAN cable to the DSL router so you can really measure the speed and reliability of your DSL connection and not of your Wi-Fi connection.
If you need technical help, use the o2 DSL Hilfe App and call the hotline if you are advised to do so.
Since preliminary checks in cooperation with the customer are necessary for the inclusion of a disruption ticket, this can usually not be done by o2 moderators here in the forum.
A fritz!box 7490
Sorry but where can I find them? I am not very good with techno stuff
Hi
did you already get technical help from our DSL-hotline?
Does your connection now work more effectively?
If you have any further questions, please do not hesitate to contact us.
Loving greetings,
Tobias
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