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Confirmation of contract cancellation?

  • October 7, 2021
  • 4 Antworten
  • 81 Aufrufe
S
Einsteiger:in

Hi! I sent in by mail my letter for cancellation together with proof of Abmeldung, a month ago to o2. Can I please receive some confirmation that my contract is cancelled???

Edit o2_Larissa: moved to English o2 Community: Broadband / DSL

Lösung von blablup

 

4 Antworten

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  • blablupLegende
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  • October 7, 2021

 

    o2_Larissa
    • o2_LarissaTeam
    • Team
    • October 18, 2021

    Hi @Scientist_girl ,
    Welcome to our community.
    To check the status of your cancellation due to moving abroad, I need your customer or phone number and your 4-digit personal customer code. Send us this via PN to @o2_Support. We will get back to you as soon as possible.
    PS: Check your mailbox, if you have already received a message from the department.
    Thansk to @blablup für your support!
    Kind regards
    Larissa

    S
    Einsteiger:in
    • Scientist_girl
    • Autor
    • Einsteiger:in
    • October 19, 2021

    Ok, I have sent both of those via private message to @o2_Support  
    I hope to get the confirmation of my cancellation soon, thank you!!

    o2_Manga
    • o2_MangaModeratorin
    • October 19, 2021

    Hi @Scientist_girl 

    thank you for your PM. 

    Your contract has been finished to October 4th 2021. 

    The final invoice was released on October 7th 2021 so everything is done right now.

    Greetings

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