Hello @Garasho,

welcome back to our o2 Community

I'm sorry if you haven't been able to get any further help with your issue so far.

I have take a look at your last trouble tickets. Our employees have received feedback from the responsible network operator that the measured attenuation exceeds the limit of 9 dB on VDSL Vectoring 100 Mbits.

A stable connection can therefore not be guaranteed and the speed has to be reduced accordingly.

Since there is apparently no technical solution, we can offer you the option of switching to a different tariff with a lower bandwidth. Is that an option for you? We will be happy to make you an appropriate offer.

Best regards

Giulia

Dear Giulia,

Thank you for your response and for looking into the issue.

I’ve had a stable connection for the last two years, so I’m a bit puzzled as to why I’m experiencing these problems now. I understand that the measured attenuation exceeds the limit, but I would prefer not to reduce my speed if possible.

Could you please let me know if there are any alternative solutions available, such as a hybrid option, that could help maintain my current speed without sacrificing stability?

I appreciate your help and look forward to hearing about possible alternatives.

Best regards,
Garasho

Good morning @Garasho,

indeed, if the line was performing well before and is no longer delivering the same performance, it makes sense to consider a smaller plan instead of waiting for the line holder to resolve the attenuation issue. If you’d like, we can provide you with an offer for a contract extension on the o2 Home S with 50 Mbit. Would you be interested in that?

Best regards, Maren

Good morning Maren,

Thank you for your suggestion. Yes, I’d be interested in the offer for the contract extension on the o2 Home S with 50 Mbit.

Before proceeding, could you let me know if it would be possible to upgrade to a higher-speed plan if I move to a different address in the future?

Thank you again, and looking forward to your response.

Best regards,

Hello @Garasho,

when are you planning to move? It would be best to combine the move and the contract extension into a higher plan, as this will save you the moving costs of €49.99.

Best regards, Maren

Hello Maren,

Thank you for the information. I am currently in the process of looking for a new home, so I’ll keep the option to combine the move with the contract extension in mind.

Best regards,
Garasho

Hello @Garasho,

when searching for an apartment, it might be helpful to consider the availability of internet services right from the start, as this can save you trouble later on. You can easily check the availability here: Internet Availability: DSL, Cable & Co

Additionally, only through us can you receive an offer for contract renewal.

Best regards, Maren

Hey Maren!

Thanks for the heads-up. I definitely agree; having reliable internet availability is essential when choosing a new place. I’ll make sure to keep that in mind and check for service options in the area before finalizing anything. Could you help me with extending my current internet contract as well? I'd love to look at any renewal offers available through you.

Appreciate the guidance!

Best, Garasho

Hey Maren!

Thanks a ton for the reminder.

Would you also be able to assist with extending my current internet contract? I’d love to hear about any renewal offers that might be available through you.

Really appreciate your help on this!

Best,
Garasho

Hello ​@Garasho,
I apologise for taking so long to get back to you. It makes sense to move and extend your contract at the same time, as this will save you €49.99 in moving costs. If you still want to extend your contract now, I can of course make you an offer.
Best regards, Maren