My internet connection was broken since Jan 2022 . It was very sporadic , sometimes disconnecting once in few minutes . When I raised an incident a technician visited the apartment (I think in Jan or feb ) and said that the wiring from keller to our apartment is bad. We continued having the issue , raised a ticket again . And the same technicial came on 22 March 2022 and said the same thing . Then I contacted O2 to cancel my contract if they cant solve the issue . That was approved for 24 May 2022 .
We still had issues and I rasied the ticket again and 2 weeks before the cancellation another technician came to the apartment . He checked the speed at home and then Keller and noticed that the connection is keller had problems and fixed it . After that date till cancellation we always had greater than 90Mb speed (which was never the case before )
Now the question is I wuould like to place a claim for my payments from January . As this internet was not stable I had to use an additional vodafone connection . How do I submit the claim ? The enschadungs page doesnt give us the option to write the details . We can only enter basic details .Can you please suggest how to submit for claims in this case ?
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Hi @KGM , welcome to our community That's really very annoying that you had such difficulties with your connection. To get a refund for your restrictions, please contact our colleagues in writing (mail/fax) or use our online form. The online form is probably easiest if you have all the data about the reported restrictions. Please keep us informed.
Kind regards Larissa
Hi o2,
I have experience bad connection since Januar this year i contacted more than 4 times to o2 costumers they did not fix nothing every time i contact them they transfer to service and those guys are the worst they waste your time and fix nothing, i have less then 5 months for my contract and my internet speed was first year 95mbps download upload 30mbps. right know is the worst 30mbps download and 5mbps upload. am not satisfice this service and my contract remain 5 months i never use again o2. i remember this first year good internet second year worst and online form for complain is nothing also. Can you please respect your costumers and deliver your promise.
best regards
abdi
Hello @Garasho, thanks for your first post in our community. Off Course we are respects all of our customers or User. I feel sorry for you to read that you are not thinking so. Have you already talked to our technician dsl support? What is the actual status?
kindly regards Michael
Hello @o2_Micha
They ask me to check the internet speed via cable to my pc and is too slow and they told me to use o2 my service app to check the problem but when i run the app the app says your internet is too slow and recommended to call the o2 and they never send some one to check the problem. and i have still the problem and sometimes i cant even watch the YouTube.
best regards
abdi
Hello @Garasho,
I am sorry, that you have problems with your DSL connection. If there is a technical problem as you wrote, this must be reported to our techical support. You can contact them on 08005251378 (free of charge). If the Performance of you connection is too low, they will surely find a solution.
You could also give us a few more information, i.e. on your router model and your current tariff. A lot of our community members can help if the problem can be solved by yourself.
Kind regards
Giulia
HI @o2_Giulia
i call them many times i don't get any fix
my router is o2 homebox 6441 and my tariff is o2 my Home L
best regads
abdi
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Hello @Garasho ,
you should have already received a letter from o2 back in April concerning this. Your connection as it currently stands won’t be able to reach any higher speed, as the issue is inherent to the length of the line that goes to your place. As such you can cancel the contract if you’d like, you can also ask for reduction of your monthly fee through the appropriate online form Minderung. If we can help you further in some way, let us know.
Kind regards, Sven
Hallo @o2_Sven
i don't Receiver any latter in April while we have post issue first year my internet was good when this problem connection line happen in my connection. why same connection line in my neighbor have good internet when we have same tariff?
Kind regards, Abdi
Hello @Garasho ,
even though he is your neighbor, he might be connected to a different line, which isn’t as long as the one that you are connected to. That’s something that we don’t have any influence on as we are renting the infrastructure itself as well.
Kind regards, Sven
Hallo @o2_Sven
thanks you for information i get it , what about LTE/5G internet is that good than the line?
best regards, Garasho
Hello @Garasho ,
you can check, if LTE/5G is possible on your adress via our Verfügbarkeitscheck.
If yes, we can look if a switch to o2 my Home via LTE/5G is possible since you have such trouble with DSL.
What does the Verfügbarkeitscheck tell you?
Best regards,
Manuela
Hello @Garasho ,
thank you very much!
Can you please click on the little “i” that can be seen in your Screenshot?
There you can see which technologies and which speed we can offer on you adress.
It looks like LTE/5G is possible with up to 50 MBit/s?
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That's really very annoying that you had such difficulties with your connection. 
