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Hello,

 

I’ve seen a few people get some service from the o2 reps on the forums.

 

While my German is not excellent, I was able to ask for a transfer from my classic S to the L plan for my DSL line. This happened in November. Unfortunately, the customer service rep forgot to “activate” the deal.

 

Now there is a log of this deal on the o2 system, but every time I call to get it activated, I get put back on hold until the line drops (2 long 40+ minutes waiting sessions).

 

Any help would be greatly appreciated.

@o2_Andrea @o2_Manga 

Hi Both,

I saw you had responded to someone with a similar request, could you help?

Thanks

Dear @Nywroc ,

 

welcome in our community. Sorry for the delay, we have a lot requests here.

I have just checked for you and the changeover of your DSL tariff has already been ordered for 01.02 2021. Did everything work well during the sales conversation?
 
Kind regards,
Andrea
 

@o2_Andrea Yes, I was able to get the issue resolved. Amazing service I got on that call.

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