Hello,
I’ve seen a few people get some service from the o2 reps on the forums.
While my German is not excellent, I was able to ask for a transfer from my classic S to the L plan for my DSL line. This happened in November. Unfortunately, the customer service rep forgot to “activate” the deal.
Now there is a log of this deal on the o2 system, but every time I call to get it activated, I get put back on hold until the line drops (2 long 40+ minutes waiting sessions).
Any help would be greatly appreciated.