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Hi!

I have moved out of Germany in September 2024 and have cancelled my broadband connection. I paid the bill for September on the 4th of October. After moving out, the account which had the direct debit facility is now closed.

However, I got the final bill for 31.10.2024 to 08.11.2024 and it tried to get a direct debit from the previous bank account which failed. Can I pay this bill through another European bank account? I am getting a form to download and fill when I am trying to change my bank details through MeinO2. Please help!

Thanks

Moin,

yes U can…

Please use the detail information of an old debit to pay.

For O2 is the money important and a Information to Assign it to an open bill!

Hi Moin,

Thanks for the response.

I am unable to retrieve the details of O2  bank account through the transaction details.

Is there any other way?

Bitte nutze folgende Bankverbindung 

 

Im Verwendungszweck bitte unbedingt deine Kundennummer angeben.

Than use your Customer number and phone number.

Thanks you so much for the help!

Hi @Suryendu 

welcome to our community. Hope you are doing well. 🙂

Please use the ten digit customer number starting with 60xxx as a reference in your bank transfer. 

Otherwise it takes too long to assign the payment. 

Thanks to schluej and Sächsin for assistance.

Greetings

Manga

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