Hello @Elli1212 ,

we can send you an offer for changing your contract. Have you already checked if the higher speed ist avaiable at your address? If that is the case, then please make sure that you have a current email address listed in your mein o2, so that we can send you the offer.

Kind regards, Sven

@o2_Sven 

yes. I already check the internet speed at home. it was available.

my email address is correct in mein o2.

Please send me the offer.

Hello @Elli1212 ,

I’ve send you an offer for a change into the current my Home M with 100 MBit/s Bandwidth. You can review the offer and then decide within 8 days if you’d like to change your contract. After that the offer automatically expires. If you have any further questions, please let us know.
In accordance with the Transparenzverordnung, I would like to draw your attention to our product information sheets, which you can download from www.o2.de/produktinformationsblatt. There you will find all product details listed.

Kind regards, Sven