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T
Rang

Hi Team, I ordered cable router because I assumed I have the right socket for this, but found out that I have only TV output and no multimedia. Do you know what can be done in this case? My internet is already activated, but I can’t connect cable router. What can be done in this case?
Thanks for any help!

 

o2_Giulia, 03.11.2023, 18:09: moved from Austausch rund um die O₂ Community to English O₂ Community: Broadband & Landline

4 Antworten

Joe Doe
Rang
Benutzerebene 7
Abzeichen +5

@Tina1727282 Can you please post a picture from the socket? Thanks.

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
T
Rang

Hi @Joe Doe sure, here it is  

 

Joe Doe
Rang
Benutzerebene 7
Abzeichen +5

@Tina1727282 You can call the hotline so that they can send a technician out and install a cable multimedia socket for you or you can buy an adapter. Be careful with the adapter, the internet signal can not be as good. but that doesn't have to be the cast. You can give this solution a try.

 

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
o2_Giulia

Hello @Tina1727282,

welcome to our o2 Community 😀

These sockets are rather unusual these days. Great that @Joe Doe was already able to help you.

Your cable connection box is not suitable, I would also recommend having it replaced by a technician.

The best thing to do is to contact our customer supprot tomorrow on the above telephone number and explain that you cannot use the connection like this. They will send out a technician to you then.

Please let us know if you have any further questions.

Best regards

Giulia

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