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Hi Everyone, i want to ask that i have current 

Tariff O 2 my Home M

when I requested relocation, they rejected because i dont have any TAE number nor the information of my previous tenant and i also asked to my landlord and he can not give me any information because of data protection. So the current landline landline & dsl connection is of no use at my current place. So i thought i should go for other connection in which this information is not necessary or use O2 homespot. Can you tell me is this possible to convert my contract?

 

 

edit o2_Solveig: verschoben von o2 DSL → English Community
 

 

Hi @Aly_mustafa 

welcome to our community. :slight_smile:

Unfortunately we are unable to assist you in this matter. Please get in touch with our activation department to clarify the details if the desired information about the former tennant is not available at present. They will check if the contract is going to be cancelled or changed to a mobile option. 

Greetings


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