Hello @ibrar_mohd thank you for your post in our community. Your description doesn´t look good, i am really sorry for that.
How do you have ask for switching the adress for the dsl connection? Have you fill out a form and sent this to the customer support?

kindly regards 
Michael

Hello Michael ,

First all i am not able to make any online request for DSL move , then i called your customer care they did on my behalf , I am also singed a contract extension then they take the request , But think what an idiot job they , They transfer DSL from same address to same address , Which i have notice when I have received the document on 5th June 22, Which mention they will do on 15.07.22 , I just inform about there mistake then they told me Just sorry , But we cant change address so we would cancel first I thought ok do it , Then they told sorry we cant give you date 15.7.22 which was committed , After so many calls Finally i gave up , I told them give me whatever Date you think but make sure on correct address . Finally they told me and also i got an email which mention 26.7.22 . Just think about there mistake i am paying and my kids not able to see any TV or laptop due to this for 11 Days with out internet connection .

After they are also misbehaving like sir this is system we cant do , I donot know whether they will  make it or not.

@o2_Micha

das ist ein mehrfach Beitrag

Hello @ibrar_mohd,

we will continue to assist you in your other thread. As I see, we have already contacted you via private message there.

Best regards

Giulia

Thanks 

Hi @ibrar_mohd ,

you’re very welcome. Have a nice weekend 

Best regards,
Kurt