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Change current contract and technician date

N
Rang

I called and inquired about new o2 DSL home connection and they send me order details and everything.
I want to change my order because I do not want O2 TV M DSL in my current contract.
 

I also wants to change my technician visit date and I am not able to choose that.

I tried calling again and agin but no one is helping. 

 

I want to cancel my order completely and close the connection.

Customer service is very bad and I do not want to continue with them anymore

2 Antworten

Joe Doe
Rang
Benutzerebene 7
Abzeichen +5

@nicolom Please try tomorrow the English o2 hotline.

And than did you order your dsl contract and how you order? (Shop or online/phone?)

 

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
o2_Lars

Hello @nicolom, welcome to our o2 community :-)

I am sorry to hear that there seemed to be issues with your DSL order.

Did you already follow @Joe Doe’s tipp and contacted our customer service? Was every question answered? Or is there still something that you are unsure about and where we should look into? :-)

Regards,

Lars

≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋

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