Hallo @zrflsn, Hello, do you get on that low speed all day? Or are there certain times when your download and upload speeds drop?

Best regards

Steffen

Moin Moin,

Could you send us the following screens:

Übersicht (overview), Kanäle (channels) and Statistik.

The Router is rent from O2?

If not please manufacture, type and if FRITZ!Box Artikelnummer.

The upload is quiet low basically all day, the download speed sometime is high sometimes is low.

Moin Moin,

Could you send us the following screens:

overview, channels and statistics.

The Router is rent from O2?

If not please manufacture, type and if FRITZ! Box article number.

 

 

I rent it form O2.

The picture is at below:

We need channels and statistics too!

But the connection speed of the router is 109/11!

We need channels and statistics too!

But the connection speed of the router is 109/11!

 

It became normal today, I don’t know what’s wrong, this low speed started at the beginning of this week, but now it is fine. I hope it will continue to be OK.

thank you

Please check the channel and statistic

Hello @zrflsn ,

the error numbers are rather high in those screens, have you already had contact with our technical department? If not, I’d advise that you do, maybe with someone that could translate for you incase that you end up with someone that only speaks german.

Kind regards, Sven

Hi Sven,

yes, you are right, it is not stable, and it got slowly again, I haven’t contact with the technician, could you please help me to contact one of them, I am always at home.

Best.

Hello @zrflsn ,

you can contact the technical department by phone with the 0800 525 1378  or you can also reach them through the chat. As you might end up connected to someone that only speaks german within the technical department, it might be prudent to have someone that could translate for you in that case.

Kind regards, Sven