Hello @Ryo0288 , 

welcome to our community! 

I am very sorry that your internet connection does not work. 

Which LED Lights on the router are on/blinking at the moment?

Because your internet worked at the activation date i assume you installed everything correctly.

I also recommend you to try our o2 my service App. 

The App can help you identifiy the reason, why your connection is not working and can support you.

You can switch the language in the app to english. 

Does your connection work in the meantime?

Best regards, 

Manuela

Hello Manuela,

Thank you for replying.

LED light which is Power/Cable is blinking constantly and WLAN are on.

I already have tried o2 my service App for a few times but it have not solved this problem yet.

I attached the screenshots of o2 my service App.

I would appreciate it if you could kindly help me to solve the problem.

Best regards,

Ryo

Edit by o2_Manuela: Case number deleted.//02.08.2022, 12:06 Uhr

Hello @Ryo0288 , 

thank you for your reply!

Hm it looks like the router has some issues. 

Have you already contacted our technical colleagues?

Maybe the router has a malfunction and must be switched.

Do you have a cable outlet with two or three sockets? if you have two, like in the picture, a multimedia adapter is needed. 

This article could also be interesting for you: 

Best regards, 

Manuela

Hello @o2_Manuela ,

Sorry for replying late, I was on vacation.

I have already contacted technical person and created the ticket but I could not connect the Internet.

As I mentioned before, I tried calling English hotline but when it was taken over to technical person, he couldn’t speak English and I was returned to English hotline. And  it happened the same situation once more. Then technical person ended the call with some German words.

Unfortunately, I do not have any friends who can speak German language.

I have two socket and also have multimedia adapter. I am using it.

How could I solve this problem?

Best regards,

Ryo

Hello @Ryo0288 , 

I can see the technical ticket here.

Our technical colleagues tried to contact you via phone and sms but could not reach you. 

But don´t worry, I have a list here about the things, that the technician wanted to ask you. 

• How is the current status of the LED´s?
• When the Power/Cable LED is continuous green → please set up a factory reset of the router
• When the Power/Cable LED is blinking → please check the original cabling and repin the coax cable on both ends

Please let me know if this helps. 

Thank you very much! 

Best regards, 

Manuela

Hello @o2_Manuela ,
 

Thank you for your supporting.

For these few days, I could connect to the Internet with nothing to do for myself but when I came back home evening today, I have not been able to connect to the Internet again.

Info LED light was red.

I have already done to remove the power cable and reconnect it. And also done to remove and reconnect the Internet cable.

Info LED light turned off.

Unfortunately, I still can not connect to the Internet with the Power/Cable LED light is blinking.

Attached are screenshots currently.

I would appreciate it if you could give me some help.  

I really would like to solve this problem as soon as possible.

Best regards,

Ryo

Edit by o2_Manuela: Case number deleted. // 19.08.22, 09:08 Uhr

Hello @Ryo0288 , 

thank you for your detailled informations. 

Before I can help you further, I have a few questions: 

Do you have more than one cable connection socket?

Did the LED lights change in the meantime?

Best regards, 

Manuela

Hello @o2_Manuela ,

Do you have more than one cable connection socket?

=>No, I just have one cable connection socket.  And I have only one cable which is delivered with the router. I got a socket adapter which is delivered with the router and using it.

Did the LED lights change in the meantime?

=>It still has not changed the LED light situation when I go out from home. I would check it when I go back home. I would write here.

Thank you in advance.

Best regards,

Ryo

Hello @Ryo0288 , 

thank you very much. 

You will get a private message from o2_Support shortly. 

Best regards, 

Manuela