Skip to main content
Warum O2
Warenkorb
 Service
Lösung

Cancelled Account - Billing issue

  • February 25, 2020
  • 1 Antwort
  • 154 Aufrufe
A
Besucher:in

Hi,

Please find below my account details.

 

Address details

Herr Arnaud XXXX

XXXX

 

O2 DSL account details

Unser Zeichen: XXXX

Phone: XXXX

VoIP-PIN: XXXX

Username: XXXX

 

I left Germany in November 2018, I cancelled and cleared my account.

Today, I am still receiving an invoice from you.

 

Could you please clear this up?

 

Thank you,

Arnaud


 

Edit: Personal data removed / o2_Dennis

Lösung von o2_Manga

Hi @arnaudlm,

 

welcome to our community. I checked this matter for you. It is not a demand which you got from us, it is a credit for the router. Since last year we took this amount on hold. Obviously the German bank account is no longer valid so we we unable to transfer this amount back.


I sent you a private message asking for bank details. Please reply.


Greetings

    1 Antwort

    o2_Manga
    • o2_MangaModeratorin
    • Lösung
    • February 27, 2020

    Hi @arnaudlm,

     

    welcome to our community. I checked this matter for you. It is not a demand which you got from us, it is a credit for the router. Since last year we took this amount on hold. Obviously the German bank account is no longer valid so we we unable to transfer this amount back.


    I sent you a private message asking for bank details. Please reply.


    Greetings

    Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
    A
    Allgemeine Nutzungsbedingungen der O₂ CommunityAccessibility statement
    © Telefónica Germany GmbH & Co. OHG Telefónica