Hello @celine_1 ,
welcome to our o2 Community
your contract was terminated on September 17, 2024.
Charges will still apply until this date.
For this reason, you will continue to receive bills even after the contract ends.
If you have been provided with an O2 router for the duration of your contract, please return it.
You can find all the information about returning the device at https://router-retoure.o2online.de/start.
You will also receive your personal shipping label for free shipping if required.
Kind regrds,
Solveig
Thank you for the answer. Is it possible to learn how long and how much i will be charged in total? I could not find it on my page. And about the router… I left it in my previous apartment that I already moved out because when I asked o2 staff, they did not tell me anything about the router. What should I do in this case?
Hello @celine_1
When you don't send the router back, you must pay for it.
Hello @celine_1,
we cannot predict the exact fees, but they will be calculated on a daily basis until the end of the contract.
Do you have someone who can send the router back for you? Otherwise you would be charges with additional costs.
Best regards
Giulia