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cancel o2 my Data Spot Unlimited

  • 27 December 2023
  • 8 Antworten
  • 86 Aufrufe
J
Rang

hello,

i would like to know how i can cancel my o2 my Data Spot Unlimited  program and if returning router is needed.

contract started Feb.2020

Thanks for info

8 Antworten

o2_Steffen

Hello @Jany210, if your tariff started in February 2020, you could cancel now directly for the next month. Do you actually have a router for rent from us?

Here are some tipps for your cancellation:

Kind regards

Steffen

Du möchtest Tester oder Testerin werden um die aktuellsten Smartphones und Gadgets unter die Lupe zu nehmen? Wir suchen dich! => https://hilfe.o2online.de/testgeraete-8
J
Rang

Hello Steffen,

regarding router i do not see it clearly stated if I had id rented or purchased. 

Also this article that you have sharded is not really useful. i see to set priority notice, but i can’t find it anywhere in menu and also link is just back to home page.

 

 

o2_Steffen

@Jany210 you can also indicate your cancellation request here.

You don't know whether you use your own router or whether you rented it from us?
I'm happy to take a look at it, but since you aren't registered with a phone number here in the community, we would have to please switch to private messages first, where we can then exchange all the data we need.

Please just let me know briefly here.

Kind regards

Steffen

Du möchtest Tester oder Testerin werden um die aktuellsten Smartphones und Gadgets unter die Lupe zu nehmen? Wir suchen dich! => https://hilfe.o2online.de/testgeraete-8
J
Rang

sorry for late answer.

I have Huawei B618s-22D modem from O2. 

But i do not remember if i have pay full price or if i have it rented.

i will send my number if PM.

J
Rang

Hello Steffen,

for some reason i can’t send you my number in PM.

or should i send to someone else?

o2_Steffen

Thank you for providing us with the model name of the router @Jany210. 👍

We don't lease out a Huawei B618s-22D, so in this case, it must be yours.😊

Kind regards

Steffen

Du möchtest Tester oder Testerin werden um die aktuellsten Smartphones und Gadgets unter die Lupe zu nehmen? Wir suchen dich! => https://hilfe.o2online.de/testgeraete-8
J
Rang

Thanks for confirmation.

Now i can send you my phone number, but seems that you have to allow it first.

o2_Steffen

Hello @Jany210, in this case, it's no longer necessary to switch to private messages.

It's now only about the termination you want to submit for your o2 my Data Spot Unlimited contract, correct?

You can now send your termination directly to us in writing, preferably via "Einschreiben" (registered mail), so you also have immediate proof of the delivery of your termination.

Fax:   01805 - 57 17 66 (0,14 €/Min)

Post: Telefónica Germany GmbH & Co. OHG
         Kundenbetreuung
         90345 Nürnberg

Kind regards

Steffen

Du möchtest Tester oder Testerin werden um die aktuellsten Smartphones und Gadgets unter die Lupe zu nehmen? Wir suchen dich! => https://hilfe.o2online.de/testgeraete-8

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