Hello.. Good day. I have mobile internet contract from 02. It is 1 year now and i wanted to cancel because i change location. And in my current home we have our own internet connection that we are also paying monthly. Could you please help me cancel my contract because i cannot bear to pay 2 internet connection. Thankyou so much. Hoping for your response.
Edit o2_Ines/25.11./13:30/: aus o2myService Artikel geholt und eigenen Thread erstellt.
Hello
You can send your cancellation to the following address. Please also write there that you would like to cancel due to moving.
Telefónica Germany GmbH & Co. OHG
Kundenbetreuung
90345 Nürnberg
Kind regards, Ines.
You will also need to send the registration document from the authorities but you should be aware though that if the mobile internet product is available at your new address you will not be able to terminate the contract early.
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