Hi, I have FRITZ router and I am paying 5 eur every month. I want to return this Router and cancel it from my contract. is it possible now or should I wait until the end of the contract?
thank you in advance.
edit o2_Solveig 05.11.2023, 17:8 Uhr moved from Digitalen Wohnzimmer → English o2 Community : Broadband & Landline
Moin Moin,
send the router back via https://router-retoure.o2online.de/start/app/dashboard
The the router should esc from the invoice. If not you have to call the hotline. That you have send back the router and they should stop billing. Keep the receipt you get from the Post.
Hello and welcome to the community
Schluej has already been able to assist you here and provided a great answer to your question.
My question now is whether you have already returned the router to us and if you have received any feedback from us regarding the receipt of the router?
Kind regards
Steffen
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