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can’t connect to the internet

T
Rang

I take over the Internet contract from my roommate. After that, I cannot connect to the Internet.

 

edit o2_Solveig: verschoben zu English DSL

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Lösung von o2_Lars 8 March 2021, 12:11

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7 Antworten

schluej
Rang

i could take some time to change the line.

Live long and prosper 🖖
T
Rang

After I take over the Internet contract from my former roommate, I couldn’t connect to the Internet. I reset the router, but the webpage of o2.box shows as following:

What should I do to active the router and connect to the Internet?

Another question is that if the Zugangs-PIN is the VoIP PIN in mein-O2?

Edit o2_Lars: Moved to existing topic.

T
Rang

Thanks for your help.

Edit o2_Lars: Moved to existing topic.

B
Rang
Benutzerebene 7
Abzeichen +1

The changeover when changing the contract holder can take some time. It is best to try again the next day, if necessary perform a factory reset on the router.
The terms “Zugangs-PIN” and “VoIP-PIN” are used synonymously.

Edit o2_Lars: Moved to existing topic.

o2_Lars

Hello @Tz1993, welcome to our o2 community :-)

I merged your two threads here so we have all information gathered at one place :-)

How does it look like now? Is everything working now as it should? Or are there still existing some issues woth the DSL connection? :-)

Regards,

Lars

≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
T
Rang

I reset the router again and it worked.

o2_Lars

Hello @Tz1993 and thanks for your feedback :-)

I am glad to hear that a reset of the router fixed the issue :-)

Regards,

Lars

≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋

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