Hello @JamesSunderland ,

welcome to the o2 Community .

DSL contracts can generally not be changed or extended through the app, this has to be performed from our side. You just want to switch into the current my Home M with the upgraded speed or is there anything else that we should pay attention to with our offer?

Kind regards, Sven

Yes, I want to increase my network speed to 100 Mbps, but also, I don't want to extend my contract for two years. I am looking for speed increase.

@JamesSunderland Unfortunately, that won't work. Fixed-term contracts, where the 24 months are not yet over, can only be changed to a fixed-term contract with a restart of the contract term by 24 months. What will work. Wait until December 6, 2023 and then switch to a my Home M Flex (100 Mbit) here in the community. The flex contracts have no term and can be terminated monthly.

Dear @JamesSunderland ,

as @Joe Doe correctly pointed out, an increase in speed in a current contract can only take place through a contract extension. This means that the contract term would start all over again for 24 months. Would you like to receive such an offer?

Kind regards,

Andrea

Dear @JamesSunderland ,

unfortunately, I have not received any feedback from you. Do you want to extend the contract or leave it as it is?

Kind regards,

Andrea