Hello @MG42,

welcome to our o2 Community

I'm sorry there were problems with your cancellation. Did you speak to our English hotline as well?

Notice of termination should always be submitted in writing. The easiest way is to use our online cancellation form. You will then quickly receive feedback and confirmation of your cancellation.

I hope that I could help you. If you have any further questions, please let us know.

Best regards

Giulia

But that doesn’t make sense, same thing happened to me, if one can’t do a cancellation by phone then please do not use it on your website as one of the options that one can use to cancel. It clearly states by phone, email or post. I find myself in a situation where I have a product I don’t want and have to pay for it for the next 23 months because the person who “cancelled” it on the phone did not do his job. 

If you sign a 24 Month contract you can cancel this contract after 24 Month! After this 24 Month you have a 1 month cancel time. Only if your contract has a Flex in the name you are able to cancel the contract the next month.

use the link for cancel your contract, this will work.

It was a new product. I am talking about a “Widerruf” within 14 days not a “Kündigung”. But thanks for the info about “flex” that is pretty useful. Didn’t even know such a contract existed. 

Hello @rudepeople ,

if you entered a contract online or through the hotline, then you should also have gotten a “Widerrufsbelehrung” which exactly states how you can withdraw from a contract, including the emailaddress that we suggest for you to use for this.

Kind regards, Sven

If you sign online you get a this file 

https://www.o2online.de/assets/blobs/agb/agb-widerrufsbelehrung-mobilfunk-privatkunden/

Kündigung = cancel at the End of the contract run time.

Widerruf = cancel a online contract with the 14days.

If you choose the Mindestlaufzeit „ohne Laufzeit“ than you are able to cancel to the end of the next month. If you choose 24 Month than you can cancel after 24 months. The contract with „ohne Laufzeit“ are little bit more expensive.

Edit o2_Lars: Link aktualisiert - 27.09.2023

Ok. Thanks for all the info 

Thank for getting back to me, so do I need to call 0800-9910190 after cancellation online? website says online cancellation or telephone cancellation

Hello @MG42,

if you have used the online cancellation form no call is necessary. You will receive your confirmation within short.

Best regards

Giulia

Hello @rudepeople,

I have already answered in your other thread:

Best regards

Giulia

I have done the online cancellation but still getting emails about my outstanding amount that I need to pay and it keeps piling up! 

Hello @MG42 ,

your contract was deactivated on the 1st of September, the bills up to that date have to be paid normally. A cancellation does not free you from paying for the time that the contract was active.

Kind regards, Sven